Customer Support Representative-CSR

**\*Excellent spoken and written English is a must.** **About Company** Hurak is a leading EdTech company that provides online and classroom\-based compliance training in the UK. We have been in the industry for more than 12 years and we are expanding our business to become a global brand. For that, we are currently looking for a Customer Support Representative. **Position Title:** Customer Support Representative **Timing:** 12:30 PM to 9:30 PM. **Location:** DHA Phase 6 Lahore **Job Type:** On\-Site **Responsibilities** * Handle Queries, Requests and Complaints from customers tactfully. * Class management, Exam bookings, certifications and any other operational task. * Follow standard processes and procedures when it comes to providing the solution. * Provide Customer service at every interaction, ensuring end\-to\-end resolution by taking complete ownership of the customer in every transaction. * Achieve superior customer engagement and ensure a significant improvement in customer experience. * Must be able to overcome objections and handle customer pushback. **Qualifications** * Bachelor's degree or relevant work experience * Proficiency in English skills, both writing and verbal * 1 or 1\+ year of experience, Fresher’s can also apply.