Customer Support Representative

Introduction to Company Established in 1989, Metropolitan Warehouse \& Delivery (MWD) is a leading provider of premier White Glove furniture delivery services in the USA. With operations in 44 cities across the USA and a dedicated team of over 1,200 professionals, MWD specializes in ECommerce furniture delivery, warehousing, and comprehensive white\-glove delivery solutions. Job Specifications * **Time:** 5:00 PM \- 2:00 AM * **Location:** Plaza 145, Civic Center, Phase IV, Bharia Town, Rawalpindi * **Job Type**: Onsite \- Full Time * **Education: Bachelor’s** any field (Under Bachelor's CVS won’t be entertained) * **Experience:** 2\+ Year in US Sales/Support Customer Services * **Skill Set:** CRM. American Accent English **Job Description** * Exceptional and clear communication skills in English are essential. * At least 2 or more years of experience working with US clients in a direct role. * Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone and email ensuring a positive and satisfactory resolution. * Has good analytical and problem\-solving skills to deal with difficult customers at times. * Maintain accurate records: Document customer interactions, issues and resolutions accurately in order to communicate within cross functional teams of the organization. * Manage and prioritize multiple concerns simultaneously. * Strong grip on MS Excel and other customer support tools. * Collaborating with account management team to resolve issues in timely manner. **Employee Benefits** * Market Competetive Salaries * Promotions \& Yearly increments (Based on Performance) * EOBI \& Gratuity * 2 Yearly Bonuses * Medical Insurance (Employee, Spouce \& Children) * Life Insurance * Employee Health Care Program (Gym, Kitchen/Mess Services, Inhouse doctor) * Employee Social Activity Program (Tours, Office Celebrations, Team collaboration Job Type: Full\-time Pay: Rs80,000\.00 \- Rs100,000\.00 per month Education: * Bachelor's (Preferred) Experience: * Inbound Support: 1 year (Preferred) Language: * Professional English (Preferred) Work Location: In person