Customer Support (Arabic Speaker)

We are a fast\-growing online forex broker seeking a  **Customer Support (Arabic Speaker)**  with a passion for providing exceptional customer service. You will join our  **Dubai team, onsite.** **Key Responsibitlities:** * Provide customer service to clients via live chat, phone call, and email * Keep clients updated on the status of their requests, providing clear and concise communication * Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution * Ensure compliance with market\-specific regulatory requirements * Verify documents submitted by clients within specific regions while adhering to regulatory requirements * Prepare and interpret reports and documentation * Attend company seminars to stay up to date with the company's business functions and roles * Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance * Collaborate with the BD team to develop business strategies aligned with trends \& customer needs * Undertake other ad hoc tasks assigned by the manager **Requirements:** * Minimum 1 year experience in Customer Service * Fluent in English and Arabic * Customer\-focused and dedicated to providing exceptional service * Strong ability to communicate effectively * Proficient in troubleshooting and multitasking * Self\-motivated and reliable with a proven track record of meeting and exceeding expectations * Can\-do attitude and a willingness to learn * Ability to work onsite ( Jumeirah Lake Tower, Dubai)