Customer Success Coordinator

**USA HOME LISTINGS** *We’re hiring!* **Customer Success Coordinator** Full\-Time \| Remote (US) \| Reports to CS Manager **$55,000–$65,000 Base \+ Bonus \+ Benefits** **About USA Home Listings** USA Home Listings is a data and technology company that helps home service businesses find and win new customers through MLS data, homeowner intelligence, and lead generation tools. We’re a profitable, 13\-person team in the middle of a transformation — scaling from $7M to $12M\+ ARR in 2026 with a clear path to $100M\+. This is a ground\-floor hire, not a backfill. **The Role** You’ll be the primary point of contact for a portfolio of customers, helping them get measurable results from our platform. That means onboarding, usage analysis, proactive recommendations, and guiding customers through plan migrations when a better fit exists. This is not a sales role. Your job is to make customers successful — and when you do that well, retention and expansion follow naturally. Clear career path from Coordinator to CSM to CS leadership as we scale. **What You’ll Do** * Own a customer portfolio: onboard new accounts, run regular check\-ins, and track health metrics * Analyze usage data to proactively surface cost savings, better configurations, or underutilized features * Guide customers through contract migrations to plans that better fit their needs * Serve as the voice of the customer internally — escalate technical issues, share product feedback, advocate for improvements * Build and document CS playbooks and processes as we formalize the function **What We’re Looking For** **Must\-haves:** * 2\+ years in Customer Success, Account Management, or Client Services (B2B) * Consultative approach — you diagnose before you prescribe * Strong written and verbal communication * Comfortable working with data to find patterns and make recommendations * Self\-directed; you don’t need someone checking on you every day **Nice\-to\-haves:** * B2B SaaS experience * Familiarity with HubSpot or similar CRM * Background in real estate, data services, or the moving/home services industry **Compensation** **Component** **Details** **Base Salary** $55,000–$65,000 **Performance Bonus** Up to $10,000 annually based on quarterly and annual OKR achievement **Retention Bonus** Up to 2% of ARR from customer migrations, expansions, and retention efforts. Paid annually, discretionary. Realistic Y1: $5,000–$15,000\+ **Medical** 75% company\-paid (medical, dental, vision); family coverage available **401(k)** 3–4% match, immediate vesting **PTO** Unlimited (15\-day minimum expected) **Parental Leave** 4 weeks paid (birth, adoption, or foster placement) **Other** $2K/yr professional development, laptop \+ home office equipment, life insurance, LTD coverage **Year 1 total comp: $70,000–$90,000\+** (base \+ bonuses \+ benefits value) **Why Join Us** * Ground floor opportunity: Join a 13\-person team scaling to 50\+ by 2030 * Career growth: Clear path from Coordinator → CSM → Senior CSM → CS Manager * Impact: Your recommendations directly shape customer outcomes and company direction * Culture: Transparent, accountable, no\-politics environment * Flexibility: Remote\-first, async\-friendly, results\-focused -