Customer Services Agent - Ahmedabad, India

General Information Ref \# 216256 Location India\-Ahmedabad Job family Not Specified * Closing Date: 2026\-04\-24 Qualification **About You** The ideal candidate for this role will have the following qualifications: Education background and Experience * High School Qualification with 2 years of relevant experience in Airline reservation and ticketing, Airport check\-ins, Contact/ call centre. * Relevant experience in GDS System (Amadeus) is essential. Having IATA or Airline Basic Tariff course certification can be consider. * Computer Literate ideally with previous knowledge of contact centre/ reservation and ticketing systems. * Good typing skills. Communication Skills * Excellent written and spoken English. * Display active listening skills * Efficient in managing call from a high\-volume and fast\-paced environment. * Strong comprehension and articulate. Qualification and skills * Interactive, customer service oriented with warm, cheerful and expressive personality. * Customer focused and always drives customer satisfaction when responding to customer enquiries and calls. * Polite, reliable, knowledgeable and able to adapt to changing requirements. * Open to new learnings and flexible to adapt to new concepts and system. * Able to perform under pressure. * Flexible to work on shifts. You must be willing to relocate or to be based in Ahmedabad **About Qatar Airways Group** Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. https://aa115\.taleo.net/careersection/QA\_External\_CS/jobapply.ftl?lang\=en\&job\=216256