Customer Service Representative

Key Responsibilities: * Manage day\-to\-day service support operations and ensure timely assistance to the valuation team and clients * Coordinate with valuers, research, admin, and other departments to maintain an efficient workflow. * Supervise support staff with site inspections, handling data collection, verification and documentation. * Communicate with clients, agents, and stakeholders to obtain information and resolve queries. * Ensure all processes and documentation follow company policies. * Maintain organized digital records, databases, and valuation project files. * Perform quality checks on documents to ensure accuracy and consistency. * Identify opportunities to improve operational workflows and data management. * Assist management with performance reports, trackers, and operational summaries. * Support onboarding and training of new service support team members. Requirements: * Bachelor’s degree in business administration, Real Estate, or a related field. * Experience in operations, support services, or administrative roles. * Real estate experience is a strong advantage. * Good knowledge of UAE locations is preferred. * Strong communication, coordination, and organizational skills. * Proficient in MS Office and digital workflow tools. * Ability to manage multiple priorities and perform under pressure.