Customer Service Representative

**Company Description** Trade W is a leading multi\-asset trading platform with over seven years of industry experience, providing global users with secure, convenient, and efficient access to the financial markets. We offer CFD trading across a wide range of asset classes — including forex, cryptocurrencies, stocks, indices, metals, and commodities — through our intuitive app and web platform. Launched in 2018 as the flagship brand of Tradewill Global LLC, Trade W was built on a customer\-first philosophy and a vision to make trading success more accessible. Today, we continue to grow as a trusted platform, committed to empowering traders worldwide with equal opportunities for succes. **About the Role** We are seeking a proactive and customer\-centric **Junior Customer Service Representative** to support clients on our online trading platform. In this role, you will serve as the key point of contact for customers, assisting with account\-related inquiries, platform navigation, and issue resolution—while ensuring a seamless and compliant user experience. **Key Responsibilities** * Manage customer inquiries via phone, email, live chat, and ticketing systems * Support clients with account opening, KYC processes, login issues, and profile updates * Assist with trading\-related queries, including order placement, order status, margins, and product basics * Guide users in navigating our web and mobile trading platforms * Resolve customer concerns efficiently and escalate complex issues when necessary * Maintain accurate records of all customer interactions and follow\-ups * Ensure compliance with internal policies and regulatory requirements * Meet service level agreements (SLAs) and customer satisfaction targets **Requirements** * Bachelor’s degree in any discipline (Finance/Commerce preferred) * Fluent in **English and Urdu** (both written and spoken) * Experience in customer service, ideally within fintech, brokerage, or trading platforms * Basic knowledge of financial markets (e.g., equities, derivatives, mutual funds) * Strong communication, interpersonal, and problem\-solving skills * Ability to work in shifts, including market hours * Proficient in MS Office and CRM/ticketing systems **What We Offer** * Competitive compensation with performance\-based incentives * Comprehensive training on trading platforms and financial products * Clear career progression within the fintech and capital markets space * A dynamic, supportive, and fast\-paced working environment ✨ **If you’re passionate about customer experience and financial markets, we’d love to hear from you. Apply now or reach out to learn more!**