Customer Service Representative- Textile

Job Description REPRESENTATIVE ACTIVITIES: Activities and duties will vary dependent upon functional area assigned. Activities may include, but are not limited to: * Manage accounts in terms of order processing, order follow up, pricing integrity, on\-time deliveries, complete order fulfillment. * Provides telephone customer service regarding the company's services and/or products. * Identifies customer's needs and determines appropriate action * Promotes and sells the company's products or services. * Investigates and resolves complaints. * Uses a computer system to track questions and answers as well as enter and track the status of orders. * Evaluates and resolves customer complaints professionally and tactfully. * Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders. * Authorizes credit memos/refunds within policy and according to established procedures. * Manage accounts in terms of order processing, order follow up, pricing integrity, on\-time deliveries, complete order fulfillment. * Implement account service strategies. * Principal liaison with marketing and sales for assigned customers. * Implementation of marketing programs for assigned accounts. * Support all aspects of service to the customer including, but not limited to: price quotes and quote follow\-up, technical and product recommendations and sample department coordination. * Initiate and implement initiatives which improve customer service and responsiveness. * Coordinate with Logistics and Operations on capacity planning and scheduling. * Champion customer needs and follow up on customer inquiries. * Provide responsive order management support including order entry, or expediting and shipment information to customers. * Proactively communicate supply chain issues and provide alternatives. * Attend technical training seminars. * Back\-up team\-members when workload makes this necessary. Qualifications Qualifications Requirements: * Degree or Equivalent Diploma required. * 2\.\-\-3 years in Customer Service or related experience is a plus. * Good written, verbal and telephone communication skills. * Good data entry and organizational skills. Detailed oriented and good follow\-up skills * Able to effectively manage many priorities and issues. * Understanding of applicable computer systems, such as Microsoft Office and function specific software. * Manage accounts in terms of order processing, order follow up, pricing integrity, on\-time deliveries, complete order fulfillment. * Provides telephone customer service regarding the company's services and/or products. * Identifies customer's needs and determines appropriate action * Promotes and sells the company's products or services. * Investigates and resolves complaints. * Uses a computer system to track questions and answers as well as enter and track the status of orders. * Evaluates and resolves customer complaints professionally and tactfully. * Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders. * Authorizes credit memos/refunds within policy and according to established procedures. * Manage accounts in terms of order processing, order follow up, pricing integrity, on\-time deliveries, complete order fulfillment. * Implement account service strategies. * Principal liaison with marketing and sales for assigned customers. * Implementation of marketing programs for assigned accounts. * Support all aspects of service to the customer including, but not limited to: price quotes and quote follow\-up, technical and product recommendations and sample department coordination. * Initiate and implement initiatives which improve customer service and responsiveness. * Coordinate with Logistics and Operations on capacity planning and scheduling. * Champion customer needs and follow up on customer inquiries. * Provide responsive order management support including order entry, or expediting and shipment information to customers. * Proactively communicate supply chain issues and provide alternatives. * Attend technical training seminars. * Back\-up team members when workload makes this necessary. * Partner with Inside Sales to assist in achieving sales goals.