Customer Service Representative

**Your new company:** **About Trident** Our aim is to be a company our people love to work for, and our customers love to work with. A happy, engaged workforce drives exceptional service, leading to customer retention and growth. We are a global leader in graphics and digital asset management, delivering high\-quality, consistent creative solutions for some of the world’s most recognized brands. With over 30 years of trusted partnerships and cutting\-edge technology, we offer seamless, 24/7 global support to our clients. **Your new role:** Join our client service team as a **Customer Service Representative**, where you'll deliver exceptional customer service and ensure smooth project execution. Key responsibilities include: * Supporting Senior Customer Service Representatives in meeting project timelines. * Updating trackers and scheduling artwork tasks using in\-house tools. * Reviewing customer information, creating internal briefs, and conducting quality checks. * Managing data input in our online artwork management system. * Ensuring completed artworks are delivered to printers within customer KPIs. * Building strong working relationships with internal production teams. **What We’re Looking For** We’re seeking someone who: * **Puts Customers First:** Builds relationships, resolves challenges with empathy, and ensures satisfaction. * **Thrives in a Team:** Collaborates effectively and supports colleagues. * **Delivers Results:** Manages tasks efficiently, meets deadlines, and solves problems proactively. * **Has Experience:** Ideally in a similar role or the print/packaging industry (training provided). **Additional skills:** * A proactive, professional approach with strong attention to detail. * Excellent communication and organizational abilities. * The flexibility to adapt to changing priorities and thrive under pressure. **Why Join Us?** We offer a supportive and dynamic environment where you can grow your skills, lead impactful projects, and work with world\-class brands. Ready to join the team? **Deadline: Apply by 27th March 2026\.** *Trident is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and strive to provide a fair and unbiased recruitment process.* ***Any CVs submitted by recruitment agencies without prior agreement will be considered unsolicited and will not incur any fees*** Job Type: Full\-time Pay: £22,000\.00\-£28,000\.00 per year Benefits: * Company events * Company pension * Free flu jabs * Free parking * On\-site parking * Work from home Ability to commute/relocate: * Kingston upon Hull HU7 3AP: reliably commute or plan to relocate before starting work (required) Work Location: Hybrid remote in Kingston upon Hull HU7 3AP