Customer Service Representative

Are you passionate about delivering exceptional customer experiences both in\-store and online? Do you love working with a dynamic team in a fast\-paced, fashion\-forward environment? Skinnydip London is looking for a **Store \& Customer Service Representative** to join us at our Camden location. **About the Role** This hybrid role blends the best of retail and customer service, offering you the chance to become an expert in our products while providing top\-tier support to our customers across multiple platforms. **Responsibilities** * Delivering outstanding customer service in\-store and online, ensuring every customer interaction is memorable * Providing knowledgeable, honest, and tailored product advice to help customers find exactly what they need * Maintaining high visual merchandising and store standards to create an inviting shopping environment * Managing stock efficiently: receiving deliveries, processing returns/refunds, and rotating inventory * Handling sales transactions confidently and accurately on the till * Assisting customers via email and live chat, resolving queries related to orders, refunds, and logistics * Keeping up\-to\-date with Skinnydip’s latest products, promotions, and brand news * Supporting the wider team with store cleanliness, merchandising, and daily operations * Navigating multiple IT systems with ease to provide smooth service **Qualifications** * A warm, approachable, and friendly personality who loves helping people * A genuine passion for delivering exceptional customer experiences * A proactive team player who is eager to learn and embrace new challenges * Confidence in communicating clearly and professionally, both verbally and in writing * Strong organizational skills and the ability to make quick decisions in a fast\-paced environment * Flexibility to work varied shifts, including weekends, as part of a 30\-hour weekly schedule * A real enthusiasm for the Skinnydip brand and products **Required Skills** * Gain hands\-on experience in both retail and customer service, enhancing your skillset * Be part of a supportive and vibrant team passionate about fashion and customer happiness * Work in the heart of Camden — one of London’s most exciting retail locations * Enjoy ongoing training and opportunities to grow within Skinnydip London Location: Camden Store \& Skinnydip London Office (Hybrid) Hours: 30 hours per week, flexible shifts **How to apply** Please send your CV to: molly.wilson@skinnydiplondon.com sarah.george@skinnydiplondon.com