Customer Service Representative

· Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients. · Identify opportunities to enhance revenue through upselling and cross\-selling of products or services. · Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally. · Maintaining a positive, empathetic, and professional attitude toward customers at all times. · Build sustainable relationships and trust with customer accounts through open and interactive communication. · Handle customer complaints, and provide appropriate solutions and alternatives within the time limits. · Identify and assess customers’ needs to achieve satisfaction · Follow communication procedures, guidelines, and policies · Take the extra mile to engage customers. Respond promptly to customer inquiries. · Recognize, document, and alert the team leader of trends in customer calls. · Acknowledging and resolving customer complaints. · Take the extra mile to engage customers. Respond promptly to customer inquiries. · Knowing our products inside and out so that you can answer questions. · Keeping records of customer interactions, transactions, comments, and complaints. · Providing feedback on the efficiency of the customer service process. Requirements **Requirements** · Experience (Yrs \& Field) : Minimum 1\-year experience in Call Centre Experience/Customer Care/Front Desk Educational Qualification : Graduate (preferred) Professional Certifications : Certification in customer service Skills \& Abilities: • Excellent verbal and written communication skills • Strong team player. • Listening Skills. • Multi\-tasking. • Problem solver • Computer proficiency