Customer Service Representative

**Location: Bahria Town, Lahore** **Timings: 4:00 PM – 1:00 AM (Monday to Friday)** **Pay: Rs70,000\.00 \- Rs100,000\.00 per month** Job Overview We are hiring confident and articulate Customer Service Representative to join our team. This role is ideal for individuals with excellent English communication skills and at least 1 year of experience in cold calling, who can effectively handle international clients, resolve queries, and ensure a high level of customer satisfaction. Key Responsibilities * Handle inbound and outbound calls with international clients (UK / US markets) * Engage with customers professionally and build strong rapport * Respond to customer queries and provide accurate information * Resolve concerns efficiently and ensure customer satisfaction * Maintain records of customer interactions and follow\-ups * Coordinate with internal teams for issue resolution * Meet quality standards and performance targets Requirements * Minimum 1 year of experience in cold calling (mandatory) * Excellent spoken English (mandatory) * Strong communication, persuasion, and problem\-solving skills * Confidence in speaking with international clients * Customer\-focused attitude with the ability to handle pressure * Prior customer service or call center experience is a plus