Customer Service Representative

***Location: Redhill, fully onsite*** ***Contract: 3 months (very likely rolling extensions)*** ***Salary: £13\.50ph*** **The Role:** Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. **Performance Objectives:** Excellence • Forward on escalated calls in the correct manner • Maintain and develop knowledge of pension schemes People • Provide support to the administration team • Support team members during busy periods • Work as part of an effective team Clients • Answer the phones and respond to members queries to set service standards • Provide an efficient, professional service to meet all client/members' needs and to promote the brand • Communicate with members via email • Make outbound calls when required **Essential Skills:** • Pass at C or above for Maths and English Language at GCSE or equivalent • Able to work to a high level of accuracy • Able to work well under pressure and meet targets • Interpersonal skills to include good written and verbal communication • Computer literate • Excellent customer service skills and a positive, customer focused attitude Advantageous • Experience in either DB or DC pensions administration would be an advantage • Experience working within a contact centre would be an advantage