Customer Service Representative (Legal Assistant/Paralegal) - Grab tech Solution

Our client **Grab tech Solution** is looking for **Customer Service Representative** in **Lahore.** **Job Description:** As a **Legal Assistant specializing** in liability claims, you will support our attorneys in managing pre\-litigation cases from start to finish. You will handle client communications, insurance coordination, and document preparation, ensuring cases progress smoothly and efficiently. **Wh** **at You'll Do** * Claims \& Case Management: File and track liability claims, maintain case records in our CRM (Neos), and monitor deadlines. * Client Communication: Serve as a primary point of contact for clients, keeping them updated on case status and required documents. * Insurance Coordination: Obtain declarations pages, adjuster details, rental agreements, reimbursement receipts, and other key information from insurance carriers. * Documentation \& Correspondence: Draft and send letters of representation, demand letters, Letters of Protection, drop letters, and other legal correspondence. * Medical \& Repair Coordination: Request medical bills, records, and reports from providers and coordinate clients' preferred body shops and rental services. * Case File Maintenance: Track vehicle locations, police reports, and supporting evidence to keep files comprehensive and accurate. * Administrative Support: Assist attorneys with case preparation, organize evidence, and support negotiations with insurance carriers. * Software Proficiency: Use CRM (Neos) for case tracking, document storage, and reporting. **Requirements:\-** * Strong organizational and multitasking skills to manage a high\-volume caseload * Excellent written and verbal communication for client and insurer liaison * Familiarity with liability claims processes and insurance industry practices * Proficiency with legal and CRM software (Neos, Microsoft Office) * Attention to detail and ability to meet strict deadlines