Customer Service Representative

Kelly Services has partnered with a client in Mississauga/ Oakville Ontario to recruit for a Temp to Perm opportunity for Customer Servcies Representative Role: Customer Services \& Returns Representative Location: Rotating schedule between Mississauga and Oakville Temp 6\-12 months and then perm based on performance 8\.5 hours/day Pay rate: $25/hour \+ 4% vacation pay Available to start ASAP Must have vehicle to commute Responsibilities: RETURNS: * The Returns Clerk is responsible for processing customer returns and coordinating shipments to the company’s main returns facility in Germany. * This role also supports the customer service desk, prepares accurate price quotes, and delivers exceptional customer support. * Serving as a key liaison between customers, sales, and internal teams, the Returns Clerk ensures timely, accurate, and efficient order fulfillment while maintaining a high standard of service. **Customer Services:** * Process returned items \- Inspect verify, and log returned merchandise into the system accurately. * Inspect product condition. Determine whether items are resalable, defective, or require disposal or repair. * Maintain records. Keep detailed and accurate documentation of returns, reasons, and outcomes. * Prepare international shipment, including handling customs documentation and arranging carrier pickups * Follow company policies. Ensure all returns comply with return windows, receipts, and condition requirements. * Prepare and issue customer quotes based on pricing guidelines, product availability, and lead times * Respond to customer inquiries regarding products, pricing, order status, and delivery timelines * Coordinate with sales, production, warehouse, and logistics teams to ensure order accuracy and on\-time delivery * Maintain accurate customer, order, and pricing records in CRM/ERP systems **Requirements:** * High school diploma or equivalent; * Previous experience in return processing, customer service, order processing. * Strong attention to detail and organizational skills * Excellent written and verbal communication skills * Proficiency with SAP ERP/CRM systems and Microsoft Office (Excel, Outlook, Word) * Ability to multitask and prioritize in a fast\-paced environment * Strong problem\-solving skills and customer\-focused mindset If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further and **apply today!** ***Why Kelly®?*** *As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.* ***About Kelly®*** *At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non\-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.* *Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.*