Customer Service Representative

**Role:** Customer Service Representative **Type:** 3 month contract **Location:** Onsite in Brantford, ON **Rate:** $20\-$22/hr **JOB DESCRIPTION** Insight Global is looking for a Customer Service Representative to enable operations to meet its customer satisfaction objectives through the support of customer needs \& expectations with a high level of speed and accuracy with respect to order handling, expediting, inquiries as well as a resource to PT, FP, Auto After\-market, \& other divisions. \- Must have solid analytical and problem\-solving abilities to resolve complex issues and demonstrate the ability to assimilate product information, policies and procedures and disperse information to customers in a positive, quick and efficient manner. \- Must be able to make “good sense’ decisions quickly, be deadline driven and be able to handle changes in priority efficiently. \- Must be able to handle a high volume of calls which requiring excellent communication skills and the ability to understand customer requirements. \- Must be well organized, able to manage diverse job tasks, disciplined and assertive and be a self\-starter, and work autonomously to achieve customer satisfaction. \- Must have a strong attention to detail with superior documentation and follow up skills. \- Must demonstrate the ability to work with limited supervision as well as in a team. **REQUIRED SKILLS AND EXPERIENCE** * 2\+ years post secondary education * 2\+ years of data entry experience * 2\+ years of customer service experience * Microsoft Office suite experience **NICE TO HAVE SKILLS AND EXPERIENCE** * Order entry experience * Manufacturing/distribution industry experience *We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.*