Customer Service Representative

**About the job \| Customer Support Representative\| Onsite Multan \| PKR Salary** We're hiring for CSR **—Onsite in Multan with a PKR salary.** **Client Company Introduction:** Our client company is a fast\-growing E\-commerce platform that provide Account Support Service to top\-notch entrepreneurs in Multan. **Role Overview** We are seeking a highly professional Marketplace Communication Executive with excellent spoken and written English to manage communication with global ecommerce platforms and support teams. The candidate will act as a business representative, handling support cases, resolving operational issues, and maintaining professional correspondence with platform teams. **Key Responsibilities** * Communicate with platform support teams through cases, email, and call * Handle account issues, approvals, documentation, and support tickets * Maintain professional written communication with international teams * Track and follow up on support cases until resolution * Maintain organized records of communication and case updates * Coordinate internally to gather required information and documents * Provide clear summaries and updates on case progress **Requirements** * Excellent spoken and written English (mandatory) * Bachelor's degree in Business, Marketing, or related field * 2\+ years experience in e\-commerce operations or support roles * Familiarity with online marketplace platforms and seller dashboards * Strong professional email writing and communicaltion skills. **Key Skills** * Professional business communication * Case management and follow\-ups * Problem solving and coordination * Strong organizational skillsAbility to represent the company professionally **Preferred Experience** Experience with online marketplaces, digital platforms, or international client communication will be considered an advantage. **Other Details:** * **E** xperience: 2 years * Work Days: Monday to Saturday * Work Timings: 9:00 am 05:00 pm **About HR Ways:** HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300\+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp