Customer Service Representative

Customer Service Advisor \| Belfast, Northern Ireland, United Kingdom \| Hybrid We're looking for customer\-focused individuals to join a leading telecommunications provider renowned for connecting millions and offering innovative digital services across the UK. This is an exciting opportunity to be a key part of our customer success team. The Role • Engage with customers over the phone regarding their accounts and billing inquiries • Listen attentively to customer needs and provide effective solutions • Work collaboratively to resolve complex customer issues • Utilise your life experience and problem\-solving skills in a dynamic environment • Contribute to a positive customer experience • Schedule your own breaks and potentially bank time What You'll Need • Resilience and strong life skills to navigate challenging situations • A natural ability to build rapport and relationships • Excellent verbal communication skills• Empathy and a customer\-first mindset • The ability to manage and resolve customer inquiries efficienttly • A willingness to learn and adapt in a fast\-paced environment What's On Offer • A competitive starting salary of £25,087\.00 (£12\.82 per hour), plus incentives and bonuses • Significant discounts on mobile and broadband products • Access to an online GP service 24/7 for you and your family • Market\-leading paid carer’s leave and equalised family leave policies • Opportunities for career development and growth • Volunteering days to give back to the community Apply via Haystack today!