Customer Service Representative

**About the role** This is a high\-performance, commercial graduate role within a fast\-growing global insights business. You’ll sit at the centre of client delivery, connecting senior decision\-makers with industry experts to support critical business and investment decisions. It’s a fast\-paced, target\-driven environment where you’ll develop core skills in sales, client management, and commercial thinking from day one. This role is ideal for ambitious graduates looking to accelerate their career in a client\-facing, revenue\-generating position, with clear progression into senior and leadership roles. **What you’ll be doing** * Managing client projects end\-to\-end, understanding requirements and delivering high\-quality outcomes * Identifying and engaging industry experts across global markets * Conducting high\-volume outreach (primarily phone\-based), building rapport and securing expert participation * Working across multiple live projects, often under tight deadlines * Developing strong commercial awareness across industries, markets, and business models * Supporting revenue growth through cross\-selling additional services **What you’ll gain** * Fast\-track commercial development in sales, negotiation and client management * Exposure to senior stakeholders across investment, consulting and corporate sectors * Clear progression pathway with promotion opportunities typically within 18–24 months * High earning potential with uncapped bonus structure * Structured training and ongoing development support **Key criteria** * Fluent in French (C1 level or above, written and spoken) * Confident communicator, comfortable speaking with senior professionals via phone and video * Highly motivated and target\-driven, with a strong desire to succeed in a commercial environment * Resilient, with the ability to handle rejection and maintain performance under pressure * Curious and intellectually engaged, with a genuine interest in business and markets * Able to think on your feet and build rapport quickly * Demonstrated evidence of drive and commitment (e.g. internships, work experience, extracurricular achievements, leadership roles) **Salary and benefits** * £40,000 base salary \+ uncapped bonus (OTE £51,000 – £68,000 in year one) * 25\+ days annual leave plus additional flex days * Pension and healthcare package * Structured personal development allowance * Hybrid flexibility, including the option to work remotely for a period each year * Regular social events and a high\-performance, collaborative culture **Why apply** This is a standout opportunity for graduates who want to build a career in a commercial, client\-facing environment where performance is recognised and progression is fast. You’ll gain real responsibility from day one, develop in\-demand business skills, and work alongside ambitious peers in a dynamic, high\-growth setting.