Customer Service Representative

**About Glaize:** Glaize is a fast\-growing London\-based startup on a mission to shake up the nail care industry. Our flagship product is our made\-to\-measure stick\-on gel manicure, which we make and fulfil in\-house from our factory in Camberwell in South London. Our founder Gina Farran recently appeared on BBC's Dragons' Den, where she landed multiple offers from the Dragons. **The role:** We are looking for a team player to join our team at Glaize. As a Customer Service Representative, you will own the conversation with our customers, playing a key role in ensuring a great customer experience. The ideal candidate would have experience in ecommerce customer service, including experience with tools like Gorgias and Shopify, although full training will be provided. **Working Days and Hours:** * Monday to Friday (9am \- 6pm) * 40 hours per week * 28 days paid holiday per year **Main Responsibilities:** * Handling and responding to customer service enquiries * Responding to customer reviews * Coordinating with the fulfilment team on order\-related enquiries * Working with the Customer Service Manager to identify opportunities to improve our customer service experience **Requirements:** * Excellent communication skills * Attention to detail and quality * Experience working in customer service * You will ideally have experience with ecommerce tools such as Shopify and Gorgias * Excellent organisational and time management skills