Customer Service Representative

**Description** **Essential Duties and Tasks** * Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions. * Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered. * Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow\-up, ensuring all complaints are properly addressed and resolved. * Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays. * Manage various sales\-related administrative tasks, including data entry, documentation, and reporting to support efficient operations. * Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes. * Collaborate with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts. * All other duties as assigned. **Qualifications, Education And Experience** * HS/GED required; AS preferred * Microsoft Excel * 3\-5 years' experience in a related field experience in a related field required. * This position has no leadership duties. * Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar. * Maintains strict confidentiality and protects privacy of confidential/sensitive information. * Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines. **Perks** * Benefits * On\-site Parking * Bonus **Pay Range (CAD):** $65,000 to $75,000 per year **Vacancy status** * This posting is not for an existing vacancy. **Pay Range Note** This pay range reflects our good\-faith estimate of the role's expected range at the time of posting. Pay offers are based on job\-related factors, including relevant experience, skills, education, internal equity, and business needs. Most offers are made in the lower to middle part of the range. **Job Category:** Customer Service Full\-Time