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Full-time
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Posted 2 weeks, 1 day ago
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Job Description
**Walk\-In Drive for Customer Support Executive HCL Tech**
**Profile \- Voice, customer service**
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**HCL Tech Hiring for US/UK Voice Process 23 Mar 2026 to 25 Mar 2026 Walk in directly.**
**Designation:**
**Customer Care Representative\-Freshers**
**Any Grad/UG can apply (No Regular Students / No Law Graduate)**
**B.tech, MTech, BCA and MCA is not eligible.**
**Interview Location: \- HCL Technologies: \-**
**A\- 8 \& 9, Sector 60, Noida, Uttar Pradesh 201301**
**Work Location: Noida Sec 144**
**Two Ways Cabs Available**
**Walk\-in Date\- 23 Mar 2026 to 25 Mar 2026**
**Timing\- 11am\-2pm**
**Job Description \- Customer Service Executive**
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US customers.
**Work Experience \& Qualification criteria:**
* Excellent communication skills \- both verbal and written \- with a professional telephone etiquette
* Helpful, empathetic, and enthusiastic about customer service
* Freshers in US/UK Inbound calling preferably in Banking domain
**Job Description**
* Answer all inbound queries as per call flow procedure.
* Adherence to process to ensure high quality and customer service.
* Follow escalation procedures for issues uncontrollable at agent level First call resolution.
* Break schedule adherence.
* Involvement in motivational activities, implementing feedback given during monitoring sessions.
* Updating various logs like escalation log, complaint tracker etc.
* Ensuring data security \- proprietary data of customers
**Contact Person\- Urmika Shah Mehta**
**Urmika.shahmehta@hcltech.com**
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