Customer Service Representative

**Position:** Customer Service Representative (CSR) **Location:** Karachi (Gulshan\-e\-Iqbal Block 13\-C \& Gulistan\-e\-Johar Block 14\) **Employment Type:** Full\-Time \| On\-Site **Compensation:** PKR 35,000 – 60,000 per month plus performance\-based incentives **About the Opportunity** We are currently expanding its customer support operations and is looking to hire individuals who are confident in communication and interested in building a professional career in an international work environment. This role offers an opportunity to work with overseas customers while developing strong communication and problem\-solving skills in a structured setting. **Key Responsibilities** * Handle customer interactions through calls and support channels * Understand customer concerns and provide appropriate solutions * Maintain clear and professional communication at all times * Assist customers with service\-related queries and account support * Coordinate with internal teams to ensure timely issue resolution * Maintain accurate records of customer interactions **Candidate Requirements** * Good spoken English communication skills * Ability to handle customer conversations with confidence and professionalism * Basic understanding of customer service (experience is an advantage but not mandatory) * Willingness to work evening or night shifts * Ability to work on\-site in Karachi **Compensation and Benefits** * Monthly salary ranging from PKR 35,000 to 60,000 * Performance\-based incentives with the potential to increase total earnings * Paid training to support skill development * Medical support for employees * Confirmation after a short probation period * Paid annual leave after confirmation * Professional work environment with opportunities for growth **Work Schedule** **Available shift options include:** 6:00 PM – 2:00 AM 8:00 PM – 4:00 AM 10:00 PM – 6:00 AM **Work Location** Gulshan\-e\-Iqbal Block 13\-C and Gulistan\-e\-Johar Block 14, Karachi * If you are interested in developing a long\-term career in customer service and working in a professional environment, you are encouraged to apply.