Customer Service Representative (CSR) Remote

**Linkedin:** https://www.linkedin.com/company/mindfriend **Location:** 100% Remote **Job Type:** Full\-time / Part\-time **About Mind Friend** At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast\-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized **Telehealth Psychologist Assistant** to join our fully remote team and support our licensed psychologists in delivering top\-tier care. **Requirements** **What You'll Do** * The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen\-share * Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision * Tech Translator: Take "tech\-speak" and turn it into clear, simple instructions for our non\-technical users * AI Collaboration: Use our internal AI co\-pilot tools to summarize history and provide faster, more accurate resolutions **✅ You're a Great Fit If:** * Experience: You have 1\-2 years in a remote customer\-facing role (SaaS or Tech experience is a huge plus!) * The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature * Tech\-Fluent: You're comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools * Clear Communicator: Your writing is professional, warm, and free of typos **Benefits** **5 days training provided** **🏠 Remote Setup Requirements** * A quiet, dedicated workspace * High\-speed internet (Minimum 50 Mbps down / 10 Mbps up) * Comfortable using video for team syncs and occasional customer "guided setups." **Why You'll Love It Here** * 100% Remote: Work from wherever you're most productive * Tech\-Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction * Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management