Customer Service Representative

We are looking for a **Customer Service Representative** to join our team and manage high\-volume **inbound and outbound calls** . This role is ideal for someone who thrives in a fast\-paced environment, communicates confidently, and is passionate about delivering excellent customer experiences. **Key Responsibilities:** * Handle **inbound and outbound customer calls** in a professional and timely manner * Respond to customer inquiries, complaints, and service requests efficiently * Provide accurate information and guide customers through processes * Record and track all customer interactions in the system * Coordinate with internal teams to resolve issues and ensure quick turnaround * Follow up with customers to ensure resolution and satisfaction * Maintain high service standards in line with company policies * Support additional customer service tasks when required **Job Requirements:** * Proven experience in a **call center or phone\-based customer service role** * Fluent in **English and Arabic** (spoken and written) * Strong communication, listening, and problem\-solving skills * Ability to handle high call volumes and work under pressure * Organized with strong attention to detail * Professional, calm, and customer\-focused approach **Preferred:** * Experience in the **automotive or motor insurance industry** * Previous experience working in the UAE