Customer Service Representative - Cigna Healthcare - Remote

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer\-focused organizations directly. * Employer Industry:\*\* Health Benefits Administration **Why Consider This Job Opportunity** * Opportunity for career advancement and growth within the organization * Supportive and collaborative work environment * Chance to make a positive impact on client satisfaction and member experience * Flexible work\-from\-home options available * Commitment to maintaining a tobacco\-free workplace **What To Expect (Job Responsibilities)** * Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims * Document all calls in the system by summarizing key points of each conversation * Assist team members and cross\-functional partners as needed * Support claim information research and identification * Aid in employee training and cross\-training **What Is Required (Qualifications)** * Must have a high school diploma or GED * Basic computer and customer service experience * Minimum typing speed of 45 wpm * Excellent verbal and written communication skills * Ability to read, analyze, and interpret benefit plans, insurance documents, and regulations **How To Stand Out (Preferred Qualifications)** * Strong listening skills and attention to detail * Professional attitude with the ability to project a positive image in all work environments * Commitment to privacy and confidentiality standards * Strong problem\-solving abilities with professionalism and patience \#HealthBenefits \#CustomerService \#CareerOpportunity \#RemoteWork \#CignaHealthcare We prioritize candidate privacy and champion equal\-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top\-tier employer. \#ResonanceCXPartners