Customer Service Representative

**Job Title:** Call Centre Representative **Location:** North York **Compensation \& Incentives:** * **Base Pay:** $18/hour **About the Role** Reliance is seeking motivated and customer\-focused individuals to join their team as **Call Centre Representatives** . In this role, you will handle customer inquiries, provide exceptional service, and support clients with their needs in a dynamic, fast\-paced environment. **Training Schedule** * Duration: 6 weeks * Hours: Monday–Friday, 9:00 AM – 5:00 PM (mandatory in\-person training) **Work Schedule (Post\-Training)** Two\-week rotational shifts: * **Week 1:** Monday–Friday, 1:00 PM – 9:00 PM * **Week 2:** Four weekdays, 1:00 PM – 9:00 PM \+ Saturday shift (11:00 AM – 7:00 PM; may vary 9:00 AM–5:00 PM or 10:00 AM–6:00 PM) **Additional Notes:** * Saturday shifts will always be **Work from Home** * Hybrid option available after probation, based on performance (3 days in\-office, 2 days remote) * Day shift opportunities may be offered based on performance after the first quarter **Key Responsibilities** * Handle inbound customer inquiries with professionalism and empathy * Provide accurate information regarding services and products * Resolve customer issues or escalate when necessary * Maintain accurate records of customer interactions in CRM systems * Meet performance metrics and contribute to a positive team environment **Qualifications** * Previous customer service experience (call center or retail) preferred * Strong verbal and written communication skills in English * Ability to work rotational shifts including evenings and Saturdays * Reliable internet connection for remote work * Strong problem\-solving and multitasking abilities * Positive attitude and commitment to providing excellent customer service