Customer Service Representative

Insurance Advisor Markham, ON Do you have a passion in sales and customer service for the insurance industry? In this role, you’ll be responsible for delivering exceptional results through expert advice, advanced underwriting skills, and a commitment to sales excellence. You’ll be responsible for delivering sales targets, identifying cross\-sell and up\-sell opportunities, and helping to build a high\-performance sales culture. You’ll be supporting the team by sharing knowledge and modeling best\-in\-class performance, while also driving individual sales targets and ensuring compliance with regulatory guidelines. We’re seeking professionals who thrive in fast\-paced, target\- driven environment, and who are motivated by results, recognition, and customer impact. Hours of operation: Monday to Friday from 8:00 a.m. to 9:00 p.m. and Saturday from 8:00 a.m. to 5:00 p.m. You will be required to work five 7\.5 hour shifts per week/37\.5 hours per week within these hours of operation. **The role requires working from the office full\-time to start with hybrid work a possibility in 3\-5 months.** **What you'll do:** * Drive strong sales results by quoting, underwriting, and selling Home \& Auto insurance policies * Consistently exceed sales KPIs, conversion targets, and retention metrics * Apply underwriting judgement to new business, endorsements, and renewals within delegated authority * Provide technical underwriting support and guidance to junior team members * Identify and close cross\-sell and upsell opportunities to grow the portfolio * Deliver an exceptional customer experience that builds loyalty and retention * Stay current on product, pricing, underwriting and regulatory changes * Track and analyze your own performance to continuously improve outcomes * Service existing customers by updating their policies to meet their changing needs and provide new products as required **What you'll bring:** * College Diploma or University Degree * OTL license must be attained, training will be provided * Demonstrated track record of exceeding sales goals * Excellent verbal and written communication skills * Customer focused and ability to match products to customers’ needs * Self\-starter with strong problem\-solving skills and the ability to manage competing priorities * Comfort using multiple systems and learning new technology platforms