Customer Service Rep

Customer Support Representative (Field:Based) Reading (must live within 1 hour) GBP 37,000 per annum \+ excellent bonus and commission (guaranteed bonus for first 6 months) Field:based role : 3 days per week on the road We are working on behalf of a well:established and growing organisation within the heavy equipment sector to recruit a Customer Support Representative. This is a fantastic opportunity for a commercially minded, customer:focused individual to join a dynamic aftersales team and play a key role in driving service and parts growth across a regional territory. This is a field:based role, ideal for someone who enjoys being out with customers, building relationships, and identifying new business opportunities. The Role As a Customer Support Representative, you will be responsible for maximising aftersales revenue while ensuring outstanding customer satisfaction. You'll act as a trusted advisor to customers, promoting service solutions, parts, and digital offerings while identifying new opportunities for growth. **Key Responsibilities** Sales Growth and Customer Satisfaction: : Drive aftersales revenue by identifying customer needs and offering tailored solutions : Build strong, long:lasting customer relationships through proactive engagement : Promote a positive health and safety culture at all times **Aftersales Business Development** : Identify and secure new business opportunities within your region : Follow up on leads and convert them into sales : Promote genuine parts, lubricants, and consumables **Sales Reporting And Market Insight** : Maintain accurate records of sales activity and customer interactions : Provide regular performance updates to senior stakeholders : Monitor and report on competitor activity and market trends **Technical Inspections And Quotations** : Carry out on:site machine inspections : Produce quotations using internal systems **Customer Engagement** : Support delivery and handover of new equipment : Provide customer training and familiarisation Service and Digital Solutions : Promote service agreements, extended warranties, and maintenance packages : Support digital platforms and fleet management tools Operational Support : Assist regional service and parts operations : Provide cover for management when required **About You** : Full UK driving licence : Minimum 2 years' experience in a similar role (ideally within OEM/heavy equipment) : Strong organisational and time management skills : Excellent communication and relationship:building ability : Confident using IT systems including Microsoft Office : Proactive, self:motivated, and able to manage a busy workload : Experience working with heavy machinery (e.g. excavators, loaders, diesel engines) : Technical qualifications or background in plant equipment **What's On Offer** : Competitive salary of GBP 37,000 : Excellent bonus and commission structure : Guaranteed bonus for your first 6 months : Field:based flexibility with autonomy in your role : Opportunity to join a growing and supportive team Please apply if you would like to hear more or email CV directly.