Customer Service Manager

We’re hiring an experienced Customer Service Manager to lead a team in a fast\-paced B2B distribution environment. This role oversees daily service operations, system improvements (EDI, ERP, CRM), and drives efficiency across order management and customer communication. **Responsibilities:** * Lead, coach, and support a team of Customer Service Representatives/ Order Desk * Oversee pricing checks, stock inquiries, order expediting, and issue resolution * Ensure high\-quality service in a high\-volume order environment * Improve EDI processes and enhance ERP workflows (Epicor Prophet 21 is an asset) * Strengthen CRM usage and partner with IT on system improvements * Collaborate with Operations, Sales, Purchasing, and IT on continuous improvement initiatives **Requirement:** * 5\+ years of leadership experience in customer service or inside sales * Experience leading long\-tenured, frontline teams * Background in B2B or wholesale distribution (strong asset) * Strong EDI, ERP, CRM, and advanced Excel skills * Operational, solution\-focused leadership style with strong communication skills