customer service manager - retail

**Overview** Languages English Education * College/CEGEP **Experience** 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. **Responsibilities** Tasks * Evaluate daily operations * Plan and organize daily operations * Manage staff and assign duties * Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales * Determine merchandise and services to be sold * Plan budgets and monitor revenues and expenses * Resolve issues that may arise, including customer requests, complaints and supply shortages * Recruit, hire and supervise staff and/or volunteers