Customer Service Manager - REEBOK EUROPE

**Reebok continues to strengthen its European operation from its London HQ.** **Having worked with the Group for over 22 years, and having supported the build\-out of the Reebok Europe team in London over the past 12 months — including several senior appointments — we are now assisting with the appointment of a Customer Service Manager.** This is a key leadership role within the Sales Operations \& Customer Service function. Reebok is entering an exciting new phase of growth across Europe. With a strengthened operating model and ambitious commercial plans, we are building a best\-in\-class Sales Operations \& Customer Service function in London. We are now hiring a Customer Service Manager to lead and elevate the customer service team — ensuring operational excellence, strong commercial alignment, and an outstanding experience for wholesale partners. This role reports directly to the Head of Sales Operations \& Customer Service and plays a key leadership role within the wider European structure **The Opportunity** This is not a transactional customer service role. It is a leadership position focused on: * Driving performance across orderbook management * Strengthening customer relationships * Improving operational processes * Supporting commercial delivery * Building a high\-performing, accountable team You will be the operational anchor between Sales, Logistics, and key wholesale accounts. **Key Responsibilities** **Team Leadership \& Performance** * Lead, coach, and develop a team of Customer Service Coordinators * Track and drive KPIs across order fulfilment, accuracy, and service levels * Build structure, accountability, and continuous improvement into daily operations * Deputise for the Head of Department when required \- Customer Service Manager **Orderbook \& Commercial Support** * Own regional orderbook visibility and accuracy * Identify risks to shipments and proactively resolve issues * Work closely with Sales and Logistics to ensure on\-time delivery * Support strategic commercial decisions and customer commitments **Customer \& Account Management** * Act as an expert for your customer group * Maintain strong working relationships with key accounts * Support pricing, credits, invoicing, and terms * Minimise chargebacks and ensure VAS accuracy * Provide structured performance reporting to internal stakeholders GBBE \- Customer Service Manager **Process \& Systems** * Improve workflows and efficiency across the function * Ensure data accuracy (pricing, part numbers, VAS, customer records) * Strengthen reporting and analytical visibility * Contribute to system optimisation and operational stability **What We Are Looking For** * Proven experience managing a customer service team in a wholesale environment * Strong orderbook and operational management experience * Commercial awareness and confidence working cross\-functionally * Analytical mindset with strong Excel capability * Clear, structured communicator * High standards, high energy, and a sense of urgency * Interest in sport and fashion preferred Experience with Styleman is advantageous but not essential. Why Join? * Excellent salary, bonus and other perks * High potential for growth * Amazing team, polite * Be part of the rebuild and scaling of a major global sports brand in Europe * Visible leadership role with real ownership * Collaborative, fast\-paced London HQ environment * Opportunity to shape process, structure, and culture