Customer Service Manager

**Customer Service Manager / Customer Operations Manager** 11\-Month Fixed\-Term Contract (Maternity Cover) **The Role** The Customer Services Manager / Customer Operations Manager will ensure the seamless delivery of new sales orders, acting as a key liaison between customers and internal stakeholders. The role is responsible for looking after the team, monitoring order progress, coordinating logistics, and maintaining performance dashboards and KPIs. **Key Responsibilities** * Manage and maintain strong customer relationships, providing regular delivery and logistics updates. * Ensure all orders are delivered on time and in full (OTIF). * Lead and coordinate the operations team to achieve accurate and timely delivery of goods and services. * Update and circulate weekly/monthly order dashboards. * Oversee efficient shipment and invoicing processes. * Provide timely order updates and reports to clients. * Maintain accurate order books and records. * Ensure compliance with export controls and maintain export/licence documentation. * Liaise with internal departments to ensure customers have the latest and most accurate information. * Uphold compliance across all company policies, procedures, and processes. **Skills and Experience** * Proven experience in managing teams. * Proven background in customer relationship management and order fulfilment. * Experience using business systems and managing data accurately. * Strong planning and organisational skills, with attention to detail. * Experience leading and motivating teams. * Knowledge of UK and International logistics and export compliance. * Familiarity with HMRC and Dangerous Goods Management (DGM) processes. * Excellent written and verbal communication skills. * Strong time management and prioritisation abilities in fast\-paced environments. You will be required to obtain a BPSS clearance; if you do not already hold one.