Customer Service Executive

**Job Description:** Must drive and must live within commutable distance of Barking. My client is a premium pallet delivery company operating across East London, known for delivering outstanding, proactive customer care. Due to continued growth, we are looking for a highly motivated and customer\-focused Customer Service Agent to join our thriving team. This is an excellent opportunity for someone who thrives in a fast\-paced transport environment and takes pride in delivering exceptional service. As a key member of our Customer Service team, you will: * Monitor all customer deliveries to ensure they are delivered on time and in full * Liaise with depots to follow up on delayed deliveries * Proactively keep customers informed of any delays in a professional and courteous manner * Manage requests from both customers and depots, ensuring issues are resolved promptly * Use the Palletways portal to track consignments and maintain service levels * Handle customer queries and complaints efficiently and professionally * Collaborate with internal teams to continuously improve the customer experience * Support management with additional projects and higher\-level tasks when required * Respond to emails and correspondence in a clear and professional manner * Prioritise workload effectively and demonstrate flexibility in a busy environment We’re looking for someone who has: * Strong written and verbal communication skills * A customer\-first mindset with the ability to build positive relationships * Excellent problem\-solving skills and the ability to remain calm under pressure * Strong attention to detail and high levels of accuracy, particularly with data entry * The ability to analyse customer needs and provide effective solutions * Previous experience in the transport or logistics industry (preferred but not essential) Experience * 2 years Customer services experience * Experience in logistics or transportation industry preferred Must live in East London, will not consider out of area applications Job Type: Full\-time Benefits: * Casual dress * Company pension * Free parking * Health \& wellbeing programme * Life insurance * On\-site parking * Salary: £30k DOE Experience: * Customer service: 2 years (required) * Logistics: 2 years (required) Work Location: In person