Customer Service Executive

* **Role \- Customer Service Executive** * **Contract \- 6 Months Extendable** * **Salary \- 3500 AED** * **Immediate Joiners only** **Key Responsibilities** **Customer Experience \& Engagement** * Act as the primary point of contact for customers * Ensure a positive and seamless customer journey across all touchpoints * Proactively engage with customers to understand their needs and expectations **Issue Resolution \& Support** * Handle customer queries, complaints, and escalations efficiently * Ensure timely resolution of issues while maintaining service quality * Coordinate with internal teams to resolve customer concerns **Customer Retention \& Satisfaction** * Monitor customer satisfaction levels and take corrective actions * Build strong relationships to improve retention and loyalty * Identify at\-risk customers and take proactive measures **Feedback \& Improvement** * Collect customer feedback and share insights with relevant teams * Recommend process improvements to enhance customer experience **Reporting \& Tracking** * Maintain accurate records of customer interactions * Track KPIs such as customer satisfaction (CSAT), response time, and resolution time Regards TASC Recruitment Team