Customer Service Executive

**About the Role** We are looking for a proactive and detail\-oriented Customer Service Executive to support our fast\-growing e\-commerce logistics operations in the UK. This role is key to ensuring a high\-quality customer experience by handling inquiries, resolving issues, and coordinating with internal and external stakeholders across the supply chain. **Key Responsibilities** * Handle daily customer inquiries via email, phone, and internal systems * Provide timely and accurate responses regarding shipment status, delays, and delivery issues * Liaise with warehouse, operations, and transport teams to resolve shipment\-related issues * Investigate and manage customer complaints, including lost/damaged parcels and service failures * Monitor order and shipment tracking systems to proactively identify and address potential issues * Maintain accurate records of customer interactions and case resolutions * Support continuous improvement of customer service processes and SOPs * Assist with reporting on customer service KPIs (e.g. response time, resolution rate, customer satisfaction) **Requirements** * Previous experience in customer service, preferably in logistics, supply chain, or e\-commerce * Strong communication skills in English (both written and verbal); additional languages are a plus * Ability to handle multiple tasks in a fast\-paced environment * Problem\-solving mindset with strong attention to detail * Proficient in Microsoft Office (Excel, Outlook) and CRM/ticketing systems * Team player with a proactive and customer\-focused attitude **Preferred Qualifications** * Experience in cross\-border logistics, last\-mile delivery, or warehouse operations * Familiarity with platforms such as Amazon, eBay, Shopify, or similar e\-commerce systems * Knowledge of UK shipping and customs processes **What We Offer** * Competitive salary and performance\-based bonus * Opportunity to work in a dynamic and international environment * Career development and progression opportunities * Supportive and collaborative team culture **Application** If you are interested in joining a fast\-growing logistics business and building your career in e\-commerce supply chain, please apply with your CV. 👉 *We are an equal opportunity employer and welcome applications from all qualified candidates.*