Customer Service Executive-Retail Liabilities Inbound
British Indian Ocean Territory
Accepting Applications
Full-time
On-site
Posted 3 weeks, 3 days ago
5 views
0 applications
Job Description
**Job Requirements**
**Job Requirements**
Role/Job Title: Customer Service Executive \- Retail Liabilities Inbound
Business: Service
Function/ Department: Customer Experience
Place of work: Customer Contact Center (Phone Banking unit)
**Roles \& Responsibilities**
'1\. Productivity
* Maintaining Service Quality
* Average Handling Time
* First Contact Resolution
* Maintaining TAT for all customer requests
* Channel Migration to alternate channels
**Secondary Responsibilities**
'Drive all the initiatives in the Customer contact center.
**Key Success Metrics**
'Productivity, Average handling time, First contact resolution
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