Customer Service Executive-Retail Asset Inbound

**Job Requirements** About the Role Join IDFC FIRST Bank as a Customer Service Executive – Retail Asset Inbound and be the voice of exceptional service. In this role, you’ll handle inbound customer queries related to retail asset products, ensuring timely resolutions and a delightful experience. Based in Airoli, Navi Mumbai, this is a great opportunity to grow your career in a fast\-paced, customer\-centric environment with one of India’s leading banks. Key Responsibilities **Primary Responsibilities** * Handle inbound calls and resolve customer queries related to retail asset products * Provide accurate, timely, and personalized solutions to enhance customer satisfaction * Educate customers about bank products and services to support informed decisions * Maintain detailed records of customer interactions and transactions * Meet individual and team targets for service quality and customer satisfaction Secondary Responsibilities * Collaborate with internal teams to ensure quick resolution of customer issues * Stay updated on bank products, services, and processes * Support sales goals through effective customer engagement What We Are Looking For Education * Bachelor’s degree in any discipline (Full\-time) **Experience** * Minimum 1 year in customer service, preferably in banking or financial services Skills and Attributes * Excellent communication in English and Hindi; regional languages are a plus * Strong problem\-solving and decision\-making skills * Customer\-focused with a positive attitude * Comfortable working in rotational shifts, including weekends and holidays * Proficient in computer systems and applications