Accepting Applications
Full-time
On-site
Posted 1 week ago
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0 applications
Job Description
**Customer Support Executive**
**Office Location: Gurugram, Haryana ( On\-site working)**
**Contact Person: HR Nilaya, or share your resume with 8826601004 \& nilayanandini@policybazaar.com.**
**Interview Mode \- Face to Face only (No Virtual rounds)**
**Working days\- 6 days working with a roster off**
**Languages Preferred \- English**
**Salary\- 2\.5 \- 4 LPA**
**Job description**
PolicyBazaar is looking for dynamic and customer\-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
**Key Responsibilities:**
* Handle inbound and outbound calls to address customer queries and concerns.
* Provide accurate information regarding insurance policies, premium calculations, and policy status.
* Escalate unresolved queries to the appropriate internal teams and ensure timely follow\-up.
* Maintain customer records by updating information in the CRM system.
* Ensure customer satisfaction through professional communication and problem\-solving.
* Meet daily, weekly, and monthly targets set by the team lead.
**Required Skills:**
* Excellent communication skills (verbal and written).
* Ability to handle customer queries efficiently and politely.
* Basic computer knowledge and proficiency in MS Office and email.
* Patience and empathy to manage difficult or irate customers.
* Prior experience in a call centre or customer support role is a plus.
* Freshers and experienced both can apply.
* Minimum education: Graduate.
* Salary package 2\.5 LPA to 4 LPA.
**What do we offer?**
* Amazing work culture.
* Complete the Day shift.
* 6 Day working
* 1 Roster off
* Unlimited Incentives
* Good opportunity for career progression.
* GMC\- Group medical coverage
* Gratuity is paid as per applicable law, which is over.
**ISMS Responsibilities:**
\-Be aware and comply with the ISMS Policy, procedures, and objectives;
\-Actively participate in ISMS exercises;
\-Request access to information from their Team Leaders/ Executives;
\-Report known and suspected security incidents to the IT Helpdesk.
\-Protect the secrecy of passwords; and
\-Protect information assets used by them against compromise of the confidentiality, integrity, or availability.
Interested candidates can share their resume with
**nilayanandini@policybazaar.com**
or WhatsApp to
**8826601004\.**
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