Customer Service Executive

**Job description** **About the Role** : We are looking for a dedicated Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries and providing exceptional service to ensure customer satisfaction. CONTACT PERSON **: KASHISH SINGH \| \+91 84483 89795** **Responsibilities** : * Handle incoming calls and respond to customer queries in a timely and professional manner. * Make outbound calls to customers for follow\-ups, feedback, or information updates. * Resolve product/service\-related issues effectively, escalating when necessary. * Maintain a high level of customer satisfaction by providing accurate information and support. * Document all customer interactions and update CRM systems. * Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores. * Work closely with the team to improve service standards and processes. **Qualifications** : * Graduates are welcome. Freshers can also apply. * 0\-4 years of experience in customer support (voice process). * Excellent verbal communication skills in English. * Good listening skills, patience, and empathy when dealing with customers. * Basic computer knowledge (MS Office, Email, CRM tools). **Required Skills** : Good command over English (spoken).\| Malayalam, Marathi, Assamese, Odia and Telugu **Preferred Skills** : * Experience in customer support is a plus. **Pay range and compensation package** : * Shift Timing: 10 Am\-7 Pm * Salary Budget: Fresher \- 2\.55 LPA \- 4 LPA * Experienced with more than 6 months of experience: 20\-25 % hike on your Last CTC or max 4LPA **Equal Opportunity Statement** : We are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic. **Interested candidates can share their CVs Kashish Singh\- \+91 8448389795 \| kashishsingh@policybazaar.com** **Role:** Voice / Blended \- Other **Industry Type:** Insurance **Department:** Customer Success, Service \& Operations **Employment Type:** Full Time, Permanent **Role Category:** Voice / Blended