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Job Description
**Inbound Officer – Kotak 811 (Kotak Mahindra Bank)**
**Location: Neptune Elements, Thane West**
**Employment Type:**
Full\-Time
**Payroll:**
Directly on Kotak Mahindra Bank Payroll
**Job Summary:\-**
Kotak Mahindra Bank is seeking dynamic and customer\-focused
**Inbound Officers**
for its
**Kotak 811 Digital Banking**
division. The role involves handling inbound customer interactions, providing exceptional service, explaining digital banking products, and driving cross\-selling opportunities while ensuring high customer satisfaction.
**Key Responsibilities:\-**
* Handle inbound customer calls related to
**Kotak 811 accounts and digital banking services**
* Clearly explain product features, benefits, and usage of Kotak 811 and associated services
* Provide effective
**customer support (75%)**
and
**cross\-selling of banking products (25%)**
* Resolve customer queries and complaints in a timely and professional manner
* Maintain accurate customer records and ensure proper follow\-ups
* Adhere to banking compliance, service quality standards, and internal processes
* Achieve assigned service and sales targets
**Eligibility Criteria:\-**
* **Education:**
Graduate (Any Discipline)
* **Experience:**
Fresher \& Experience Both can Apply
* **Communication:**
Excellent verbal communication skills in English
* **Career Gap:**
No employment gaps exceeding 6 months
**Shift \& Working Conditions:\-**
* Rotational shifts, including Sundays and holidays
* **8 rotational weekly offs per month**
* Shift timing between
**7:00 AM to 8:00 PM (Any 9 Hours)**
**Compensation:\-**
* **CTC:**
Up to ₹3,59,000 per annum
* Final compensation will depend on
**interview performance and experience**
**Interested candidates can share their CVs on WhatsApp on the number below**
**Contact Us**
:
**HR Preeti \- 7030023460**
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