Customer Service Executive

**Inbound Officer – Kotak 811 (Kotak Mahindra Bank)** **Location: Neptune Elements, Thane West** **Employment Type:** Full\-Time **Payroll:** Directly on Kotak Mahindra Bank Payroll **Job Summary:\-** Kotak Mahindra Bank is seeking dynamic and customer\-focused **Inbound Officers** for its **Kotak 811 Digital Banking** division. The role involves handling inbound customer interactions, providing exceptional service, explaining digital banking products, and driving cross\-selling opportunities while ensuring high customer satisfaction. **Key Responsibilities:\-** * Handle inbound customer calls related to **Kotak 811 accounts and digital banking services** * Clearly explain product features, benefits, and usage of Kotak 811 and associated services * Provide effective **customer support (75%)** and **cross\-selling of banking products (25%)** * Resolve customer queries and complaints in a timely and professional manner * Maintain accurate customer records and ensure proper follow\-ups * Adhere to banking compliance, service quality standards, and internal processes * Achieve assigned service and sales targets **Eligibility Criteria:\-** * **Education:** Graduate (Any Discipline) * **Experience:** Fresher \& Experience Both can Apply * **Communication:** Excellent verbal communication skills in English * **Career Gap:** No employment gaps exceeding 6 months **Shift \& Working Conditions:\-** * Rotational shifts, including Sundays and holidays * **8 rotational weekly offs per month** * Shift timing between **7:00 AM to 8:00 PM (Any 9 Hours)** **Compensation:\-** * **CTC:** Up to ₹3,59,000 per annum * Final compensation will depend on **interview performance and experience** **Interested candidates can share their CVs on WhatsApp on the number below** **Contact Us** : **HR Preeti \- 7030023460**