Customer Service Executive

**Location:** Ontario, Canada **Industry:** Hospital / Health Care **Job Type:** Full\-Time **Salary:** **CAD 30\.00 – CAD 35\.00 per hour** **Job Overview** IIQAF Group is seeking a professional and compassionate **Customer Service Executive** to join our healthcare operations team in Ontario. The ideal candidate will serve as the first point of contact for patients and clients, providing **exceptional customer support, appointment coordination, and issue resolution** while ensuring a positive patient experience. This role is perfect for candidates searching for **Customer Service Executive jobs in Ontario** , **Healthcare Customer Service roles** , **Patient Service Representative positions** , or **Hospital Frontline Customer Support jobs** . **Key Responsibilities** * Greet and assist patients, visitors, and clients with professionalism and courtesy * Handle phone, email, and in\-person inquiries efficiently * Schedule and confirm patient appointments, consultations, and follow\-ups * Maintain accurate patient records and database updates * Resolve patient and client complaints or concerns in a timely and empathetic manner * Provide information about hospital services, procedures, and policies * Collaborate with healthcare staff to ensure smooth patient flow and service delivery * Support administrative tasks such as billing inquiries, forms processing, and reporting * Uphold confidentiality and compliance with Ontario healthcare regulations **Required Skills \& Qualifications** * Proven experience in Customer Service, Patient Services, or Front Desk roles * Strong knowledge of customer service principles and patient care standards * Excellent communication, interpersonal, and problem\-solving skills * Proficiency in MS Office, CRM systems, or hospital management software * Ability to work in a fast\-paced healthcare environment * Professional, empathetic, and patient\-focused attitude **Preferred Qualifications** * Previous experience in hospital, clinic, or healthcare administration * Knowledge of medical terminology and healthcare software systems * Ability to work flexible shifts, including evenings or weekends **Why Join IIQAF Group** * Competitive pay: CAD 30\.00 – CAD 35\.00 per hour * Opportunity to work in a professional healthcare environment in Ontario * Career growth in hospital administration and patient services * Supportive and collaborative team culture * Stable employment with a reputable healthcare organization