Customer Service Executive - Forex (Arabic Speaker)

**About the Company** **ATFX MENA** is a licensed financial services firm regulated by the Securities and Commodities Authority (SCA) in the United Arab Emirates. As a referral and marketing arm of the globally recognized ATFX brand, ATFX MENA plays a key role in introducing and supporting clients in the MENA Region interested in accessing trading services offered by ATFX’s regulated entities abroad facilitating their access to a wide range of financial instruments — including Forex, Commodities, Indices, Shares, and CFDs. ATFX MENA is part of a global online trading group with **24 offices** and **\+900 professionals** , ATFX is regulated by **nine reputable** financial authorities including the **UK, Cyprus, Australia, Mauritius, Seychelles, South Africa, Hong Kong, Cambodia, and the MENA regio** n. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **About the role** We are looking for a motivated and reliable **Customer Service Executive** to join our team in Dubai. In this role, you will support clients with their day\-to\-day queries and help ensure a smooth overall experience. You will also work closely with internal teams to ensure requests are handled efficiently. This role suits someone who is organized, responsive, and comfortable working in a fast\-paced environment. **Key Responsibilities** * Respond to client queries in a clear and professional manner * Assist clients with platform access and general usage * Follow up on open requests and ensure timely handling * Coordinate with internal teams such as Compliance and Sales when needed * Guide clients to the appropriate team or entity for account\-related matters * Maintain accurate and up\-to\-date client records * Escalate complex or sensitive issues when required * Support improvements in overall client service **Requirements:** * Bachelor’s degree in Business, Finance, or a related field * Previous experience in customer service is preferred * Strong communication skills in Arabic and English * Ability to work under pressure and manage multiple tasks * Good attention to detail and problem\-solving skills * Interest in financial markets is an advantage * Familiarity with CRM systems is a plus **What We Offer** * A stable and professional working environment * Competitive salary package * Performance\-based bonuses * Comprehensive international medical insurance for employees and their families * Regular company events * A culture that values balance, wellbeing, and sustainable performance