Customer Service Development Manager

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company? A company that pioneered cross\-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! **YOUR TASKS** * Lead the development and implementation of training and capability\-building initiatives to enhance customer service performance and service quality * Work closely with Customer Service managers to coach teams, strengthen competencies, and support continuous skill development * Monitor service quality through audits, call evaluations, and performance metrics, identifying gaps and driving improvement actions * Collaborate with regional and internal stakeholders to implement service excellence initiatives and standardize best practices * Analyze service trends, customer feedback, and operational data to identify improvement opportunities and enhance overall customer experience * Design, manage, and maintain structured training programs, ensuring alignment with business needs and effective tracking of training outcomes * Support budgeting and planning for training activities, ensuring optimal utilization of resources and alignment with organizational objectives * Maintain accurate training records, documentation, and process guidelines to ensure consistency and compliance with established standards **YOUR PROFILE** * Bachelor’s/Master’s Degree or Equivalent Qualification * 3\-5 years relevant experience of working with customs within transportation, logistics or import /export industry * Experience in development of training materials and delivery of training * Experience in contact centre operations and environment, with emphasis on revenue generation activities **OUR OFFER** * Strong career support in an international environment. * Great culture and colleagues. * Multifarious benefit program.