Customer Service & Bookings Assistant

ob description: **The Andrew Simpson Centre based at Weymouth and Portland National Sailing Academy on Portland are delighted to be recruiting for an Customer Service \& Bookings Assistant to join their vibrant team and aid the smooth running of the centre, working with our customers and taking on reception, front of house and administrative duties.** The ideal candidate for this role will be friendly and approachable, organised, able to multi task, have good customer service skills and a working knowledge of various computer programmes. **Key tasks \& Main Duties:\-** **Reception:** * Answer phone calls, greet walk\-in enquiries and answer general enquiries emails. This will involve answering questions, promoting centre activities and ultimately generating bookings for the centre where possible. * Represent the centre in a friendly, professional manner and keep the reception and public areas clean, tidy and well presented. * Prepare relevant paperwork for all centre activities – schools, groups and individual bookings, ensuring the instructing team have all the information they need. * Operate as touch point for parents at the start and end of the day. **General Administration:** * Assist with centre admin tasks to ensure the smooth running of the centre, including but not limited to; monitoring and ordering stocks of cleaning resources, RYA books and certificates. * Assist with digital marketing where relevant – for example taking photos and creating content. * Chasing outstanding payments and required customer information. **Application requirements:** * You must be eligible to work in the UK. * Please include a cover letter with your CV. **What’s in it for you?** * Friendly working environment. * Free watersports training and courses. * Flexibility around working pattern, to be discussed at interview. **Working Hours:** This is a seasonal role up to 40hrs per week, part time working hours may be available. This may include weekends, typical working hours are 8\.30am to 5\.00pm. **Knowledge \& Qualifications:** * Knowledge of sailing and the watersports industry *(Desirable)* * Comfortable working with various computer programmes, including but not limited to Microsoft Office programmes *(Essential)* * Experience working with a CRM system, such as Salesforce *(Desirable)* **Experience:** * Customer service or front of house experience *(Desirable)* * Administration experience *(Desirable)* **Skills:** * Excellent demonstrable customer service skills *(Essential)* * Good communication skills, confident on the phone, meeting and greeting people in person, and writing emails *(Essential)* * Good time management skills and ability to prioritise competing tasks *(Essential)* * Good team working skills *(Essential)* **Personal Commitment:** * Demonstrate and promote the ASF values in all areas of work and role *(Essential)* * Adhere and promote Health and Safety, equality and diversity, safeguarding legislation and polices, as well as all other policies/procedures *(Essential)* * Commitment to demonstrate and promote strict confidentiality and data protection principles *(Essential)* * Commitment to deliver excellent customer service *(Essential)* **About the Andrew Simpson Centres and Foundation** We run four not\-for\-profit centres in Portland, Portsmouth, Reading and Birmingham in the UK which support the Andrew Simpson Foundation. Over 30,000 individuals are now participating at our centres which are continuing to be developed year on year. The Andrew Simpson Foundation was inspired by Olympic Gold and Silver medallist Andrew ‘Bart’ Simpson MBE. Our mission is to transform lives through sailing. Absolutely everything we do is driven by our belief that all young people have the ability to excel and succeed in life and work. We believe that the challenges of sailing and watersports do this by promoting health and well\-being whilst also building essential life skills. These skills then enable young people to progress through education and into work. Job Type: Full\-time Salary: £10\.85 per hour to £12\.71 per hour Ability to commute/relocate: * ASC Portland, DT5 1SA: reliably commute or plan to relocate before starting work (preferred) **Closing date for applications: 20th March 2026** Job Types: Full\-time, Part\-time, Temporary, Fixed term contract Benefits: * Casual dress * Employee discount * Free parking * On\-site parking Work Location: In person Job Types: Full\-time, Part\-time, Temporary, Fixed term contract Contract length: 6\-8 months Pay: £10\.85\-£12\.71 per hour Expected hours: 20 – 40 per week Benefits: * Casual dress * Company pension * Employee discount * Free parking * On\-site parking Work Location: In person