Customer Retention officer (Arabic Speaker)

**Join FxPro** : a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At **FxPro** , we see each team member as an integral part of our success story. As a **Customer Retention Officer** , you'll be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high\-value client relationships, and gathering and reporting client feedback to ensure operational efficiency and client satisfaction. **Responsibilities:** * Deliver Service and Support to clients through Live Chat, email and phone, provide support by identifying problems and offering solutions * Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department. * Contact clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile. * Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods. Supporting them with completing this process and offering/suggesting alternatives. * Maintain relationships with higher value clients as needed to ensure the smooth continuation of business. * Collect feedback from clients with relation to products, services, and payment methods and pass on a detailed email to management to review and implement as necessary. * Ensure client records are kept up to date and all communication and guidance provided to clients is recorded. * Contact clients for any pending matters related to their accounts. * Anything else that the head of the department deems necessary. * Handle the tickets in the live chats in the designated languages * Perform any other duties and responsibilities assigned by the Account Manager or management team. **Requirements:** * Fluent in **English** and **Arabic Languages** , with excellent written and verbal communication skills * Proven experience in providing customer service and support via chat, email, and phone * Experience in financial services or online trading * Strong problem\-solving and analytical skills to address customer issues * Ability to manage multiple tasks and prioritize effectively * Experience with customer support software and CRM systems * Detail\-oriented with strong organizational and record\-keeping abilities * Ability to build and maintain client relationships **Benefits** * Competitive compensation package * 21 days off and 15 sick leaves annually * Corporate insurance plan * Visa/work permit support