Customer Relationship / Customer Care Manager (Automobile Sales & Service)

**Job description** **Company Description** Bikaner Motors is the authorized channel partner for Mahindra Automotive, Mahindra Electric, and Mahindra Last Mile Mobility vehicles in the Bikaner and Churu regions. We offer a comprehensive Mahindra experience under one roof, spanning vehicle sales, servicing, finance, insurance, and genuine accessories. Dedicated to delivering trust, performance, and pride, we aim to ensure a seamless journey for every Mahindra customer. **Role Description** We are excited to present a unique opportunity to build and lead a CRM department from the ground up. This opening is more than just a ordinary job role \- it’s a chance to shape a team, create many other new processes from scratch, and lead with a purpose rather than just following the preset norms. This is a full\-time, on\-site role in Gurugram for an Automobile Customer Relationship Manager. The individual in this role will be responsible for managing customer relationships to ensure satisfaction, addressing inquiries, and resolving any complaints. Daily tasks will include building long\-term customer loyalty, coordinating with the sales and service teams, maintaining customer data, and identifying opportunities for enhanced customer engagement, retention and business growth. The role also emphasizes driving an exceptional customer experience that reflects the values of Bikaner Motors. **Qualifications** * Customer service and relationship management expertise * Strong communication, interpersonal, and conflict resolution skills * Experience in automotive industry operations or customer relationship management is a plus * Skills in handling customer feedback and converting challenges into solutions * Organizational abilities for data management and process improvements * Proficiency in Mahindra CRM tools and customer service software * Analytical skills to assess customer feedback and support process development * Bachelor's degree in Business Administration, Marketing, or a related field **If you're having a career first attitude and ready to take it to the next level, drive innovation, and redefine customer relationship management, we’d love to connect.** **Come, join us, stand out, and evolve into a stronger version of yourself as a leader.** **Base Location \- Gurugram** Fill the form by using this link **\- https://forms.gle/YpGvytLeJYtVd3ev6**