Customer Coordinator

**Our global client requires an experienced customer coordinator to join their team for a minimum period of 6 Months.** **Main Responsibilities:** * Handle inbound and outbound calls from customers to an exceptional standard. * Respond professionally to customer emails and letters. * Maintain accurate records of interactions, applications, and transactions. * Provide support to customers who are experiencing financial difficulty, challenging personal circumstances, or are vulnerable, with compassion and understanding. * Ensure compliance with relevant policies and legislation, particularly regarding forbearance and vulnerable customers. * Liaise with External Partners that support our client in the collection of arrears and the disposal of assets when they are returned or repossessed. * Identifying and referring to any agreements that may potentially involve Fraud and tracing of Customers who have been reported as Gone Away. * Achieve a high pass rate on quality assurance conducted on your interactions. **Qualifications, skills, and experience:** **Required:** * Previous experience in motor finance and/or a customer service environment. * Great communicator with the ability to build relationships, being compassionate and considerate. * Good organisational skills, with the ability to prioritise, multitask, and meet deadlines, which can come with an element of working under pressure. * Strong team player. **Desirable:** * Awareness of the Financial Conduct Authority’s regulatory framework and Consumer Duty. **This role is subject to satisfactory references to include a DBS Check and Financial Check.** Whilst there is no contractual right to work from home, the flexibility our client offers is that you can request to work from home 2 days per week, again, providing there is no business requirement to attend the office. The working hours are 35 hours, 9\-5, Monday to Friday. There is the option to take a 30\-minute lunch over 4 days, so that the fifth day will be a 2 pm finish. This early finish will vary to ensure that there is good resource coverage within the team. **There is also a requirement to work one in every 3 to 4 Saturdays and 1 to 2 bank holidays per year, with a day taken off in lieu during the week.** **Interested? Please apply.**