Customer Care Associate

Job description Responsibilities and Duties * Resolve all queries on email, chat \& voice calls within the desired timelines. * Manage incoming calls \& Schedule offline appointments with medical practitioners/Labs \& Diagnostic centers * Identify and assess customers needs to achieve satisfaction * Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution * Prepare product or service reports by collecting and analyzing customer information * Contribute to team effort by accomplishing related results as needed Required Experience, Skills and Qualifications * Graduate in any discipline * 2 to 3 years of experience * Good working knowledge of MS Office * Strong phone contact handling skills and active listening * Customer orientation and ability to adapt/respond to different types of characters * Excellent written and spoken communication skills . Ability to multi\-task, prioritize and manage time effectively RoleAssociate/Senior Associate \-(NonTechnical) Industry TypeMedical Services / Hospital Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations Employment TypeFull Time, Permanent Role Category Job Type: Full\-time Pay: ₹9,971\.83 \- ₹35,095\.02 per month Benefits: * Health insurance * Paid sick time * Provident Fund Application Question(s): * Are you an Immediate Joinner? Education: * Bachelor's (Preferred) Experience: * Customer service: 2 years (Preferred) Language: * English (Preferred) * Hindi (Preferred) Work Location: In person