CSR Visa consultancy and study abroad

**Key Responsibilities** * Handle client inquiries through calls, emails, and messaging platforms in a timely and professional manner * Provide accurate guidance regarding **study visas, work permits, and visit visas** for destinations including the UK, Europe, and Australia * Assess client profiles and advise on suitable visa options and eligibility criteria * Guide clients on required documentation and application procedures * Maintain consistent follow\-up with clients to ensure engagement and progress * Coordinate with the internal processing team for application handling and submission * Maintain and update client records in CRM systems * Address client concerns, resolve issues, and ensure high levels of customer satisfaction * Support conversion of inquiries into successful cases by building trust and providing clear information **Required Qualifications \& Experience** * Minimum **1–2 years of experience** in visa consultancy, immigration services, or study abroad advisory * Strong knowledge of: * Study visa processes * Work permit procedures * General immigration documentation * Excellent verbal and written communication skills in **English and Urdu** * Can meet sales targets on monthly \& yearly basis * Strong interpersonal and customer handling skills * Ability to manage multiple clients and work under pressure * Proficiency in MS Office and basic CRM systems * Experience in student counseling or admissions advisory * Background in sales or lead conversion * Familiarity with international education systems and visa policies **Key Performance Indicators (KPIs)** * Client response and handling efficiency * Lead conversion ratio * Client satisfaction and retention * Follow\-up consistency * Accuracy of information provided